Bad Service or par for the course?

[Dave]

Let me ask this? Is it INEVITABLE that when you take your bike to where you bought it from, you will end up getting poor service?
Here's my story.
My new Busa has just had it's 6000km service. When I sent it in, and for all the kms since it left the showroom, the oil level has been right on top or right near the top line of the little oil-check window. Right, that's impressive!
Now, 285km after I got it back after the service and after a long ride, I put it on the RW Stand as usual. The next morning I looked at the oil window and could not see ANY OIL. Not even a trace, even below the lowest level mark. What would YOU DO?
I can't go out and ride it like this! By now it was past midday on a Saturday and no one would be at the shop. I started the bike to see if there was any oil pressure...there was, thank God, as the oil pressure red light went off. I allowed the engine to warm then switched it off. I saw a small spit of oil on the window. Put it down level on both wheels, still no oil showing. Then with the help of my son, tilted the bike to the right from the upright position and was relieved that oil showed in the window. This has NEVER happened before. My garage is LEVEL and all other times previously, the oil level hardly changed whether it was flat on the ground or on the RW Stand.
Second thing, I knew the chain was adjusted as I checked it straight after the service. When it went in, with engine off, the chain was just touching the plastic pad on the swing arm. After service it was off the pad so that's good they did it! Now after 285km, less than one tankful, the chain is again touching the plastic pad! My bet is that nobody ever checks their work, whether done by 15 y.o. apprentices or even by seasoned technicians. I could have been on a 1500km road trip and could have seriously compromised my engine. I have heard not so good things about BMC Service, but never believed them till NOW.

Name and shame the dealer!


Dave