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If only I had the same service through RACV.
The assesor turned up, lost the quotes, gave Suzuki the wrong fax number, never spoke to the claims department, said after 4 weeks he "may need a second look", mixed up the second time quote with another job and then lied about ever getting any quotes in the first place.
The claims department said: "this may sound bad coming from our end but we have no idea what is going on".
It took endless phone calls from both myself and Suzuki to get RACV sorted. In the end it took 5 weeks to get an authorisation out of them (That was only after placing a formal complaint) and it was only verbal so Suzuki could not put their invoice through anyway. Got that sorted and finaly a repaired bike.
Big thanks to Suzuki who went above and beyond helping me sort it all out and did the work in two days ($5700 damage) from the time we got the authorisation.
The assesor turned up, lost the quotes, gave Suzuki the wrong fax number, never spoke to the claims department, said after 4 weeks he "may need a second look", mixed up the second time quote with another job and then lied about ever getting any quotes in the first place.
The claims department said: "this may sound bad coming from our end but we have no idea what is going on".
It took endless phone calls from both myself and Suzuki to get RACV sorted. In the end it took 5 weeks to get an authorisation out of them (That was only after placing a formal complaint) and it was only verbal so Suzuki could not put their invoice through anyway. Got that sorted and finaly a repaired bike.
Big thanks to Suzuki who went above and beyond helping me sort it all out and did the work in two days ($5700 damage) from the time we got the authorisation.