05-02-2010, 10:08pm
firstly mia=surfabusa explanation...i disappeared from board for a few months due to personal issues which were non bike related
I had forgotten log in details so joined as mia06..Missing In Action
anway had a small off about 7 months ago,a patch of oil in the middle of round about,light grazes and scratches to cosmetics and was unsure about claiming until about 2 weeks ago
i have seen several bad reports about swann here on the board but i have found them very good thus far
the outsourced assesssor was an absolute arse not to mention down right rude, not turning up to not 1 but 2 scheduled appointments and on top of that had a," i could not care less attitude" when the repairer simply asked as to when might i expect you as i have other things to attend to other then waiting around for 2 days for you to arrive.,bullshited saying he never made earlier appointments thankfully i kept his sms saying otherwise
called swann,they appoligised to both the repairer and to myself,sarah from customer service provided exactly that a good service..thank you
swann called repairer said dont worry about assessor sent photos in and we will assess from office
next afternoon swann called and told repairer to go ahead and called myself as well.
2 other people called as well from swann the head assessor and team leader and both appoligised about outsourced assessor
no complaints from this end
the repairer which i also recommend without hesitation[/color] may want to add to this post, .......................
I had forgotten log in details so joined as mia06..Missing In Action
anway had a small off about 7 months ago,a patch of oil in the middle of round about,light grazes and scratches to cosmetics and was unsure about claiming until about 2 weeks ago
i have seen several bad reports about swann here on the board but i have found them very good thus far
the outsourced assesssor was an absolute arse not to mention down right rude, not turning up to not 1 but 2 scheduled appointments and on top of that had a," i could not care less attitude" when the repairer simply asked as to when might i expect you as i have other things to attend to other then waiting around for 2 days for you to arrive.,bullshited saying he never made earlier appointments thankfully i kept his sms saying otherwise
called swann,they appoligised to both the repairer and to myself,sarah from customer service provided exactly that a good service..thank you
swann called repairer said dont worry about assessor sent photos in and we will assess from office
next afternoon swann called and told repairer to go ahead and called myself as well.
2 other people called as well from swann the head assessor and team leader and both appoligised about outsourced assessor
no complaints from this end
the repairer which i also recommend without hesitation[/color] may want to add to this post, .......................